Q & A
Q & A
A. Our Business hour is Monday – Friday 10:00am – 17:00pm JST.(*Closed on national holidays)
Q. Which payment method do you accept?
A. Bank transfer, credit card, and PayPay are accepted.
If you would like to use PayPay or a credit card except VISA/Master, please choose [BankTransfer] as a payment method when you book. After booking please inform us of a payment method you like.
Q. What is your bank account for the transfer?
A. Please transfer to the bank account below.
|RAKUTEN BANK, LTD.
|Intermediary Bank Name
|SUMITOMO MITSUI BANKING CORPORATION, TOKYO, JAPAN
|Intermediary Bank Swift Code
|BE TORABERU CO.,LTD
* Please double check upon transfer to put the exact account name as above.
Q. How should I pay by PayPay?
A. Please let us know if you would like to use PayPay. Then we will send you payment information by email.
Q. How can I ask questions about your service?
A. Please contact us by email or LINE.
email : firstname.lastname@example.org
LINE ID: @kobay
Q. Can I book by phone?
A. Please book by email or on a website to prevent mistakes.
We accept phone calls only in an emergency (ex, trouble on the day of the tour etc…).
Q. Please provide contact information in case of emergency.
A. TEL 050-5532-1090 (BE TORABERU) or LINE (@kobay)
We will get back to you after asking for your request.
Q. Can I get on a waitlist?
A. Unfortunately, you cannot wait for a cancellation. Please choose available tours.
Q. How can I change my reservation?
A. You can change your reservation by email or by phone.
Q. How can I cancel my reservation?
A. Please contact us by email or by phone.
Q. When will a cancellation fee be charged?
A. A cancellation fee will be charged as below unless specified on a booking page of the tour.
|8 – 20 Days Before Arrival
|20％ of the total price
|2 – 7 Days Before Arrival
|30％ of the total price
|1 Day Before Arrival
|50％ of the total price
|Check-in Day / No Show
|100％ of the total price
Q. Can I cancel the tour in case of bad weather?
A. We cannot accept your cancellation request unless the tour is held.
A full refund will be offered if the tour is not held.
Q. Could you issue a receipt?
A. Yes, we can issue an electronic receipt. Please request us by email, by LINE or by phone.
Q. I don’t know how to use Zoom although I signed up for an online tour.
A. Please check on the Zoom website.
You can turn on/off your video when joining a meeting.
When you turn on the video, your video will be shared with other attendees.
You can mute/unmute audio when joining a meeting.
Host/admin sometimes mute all participants if there are many attendees.
You can contact and ask questions by using a chat tool during a tour.
If you have a question, please let us know by using a chat tool.